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T-shirts and crewneck sweatshirts are unisex and fit true to size. Women can order their usual size for a relaxed fit, or order one size down if you’d like a more fitted look. Men can order their usual size. Tank tops and crop tops both fit true to size.

To best preserve the graphic on your garment, we recommend washing inside out with like colors on cold setting using a mild detergent, hang or lay flat to dry. You may tumble dry on a low setting, but please be aware that drying your garment will cause the graphic to fade gradually over time. Just as a black colored garment will fade when dried, so will the graphic on your shirt. Avoid products that contain color safe bleach, stain lifter or Oxy Clean. These products contain chemicals that will lift color from your graphic causing it to fade.

Because we just launched, we’re in the midst of experimenting with different printing options. Eventually we will print everything in-house and have much more control over quality. Stay tuned!

LOVE this question.

Email us at heymama@llamamama.co

Right now, we are doing direct-to-garment printing on Bella + Canvas, American Apparel, LAT, and Next Level.

Some items are also embroidered.

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but typically falls within the range of 3-4 business days.

COVID disclaimer:

Our fulfillment times for all products may be longer than usual and may  continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. 

Once again, we’re a new shop! We’re learning the ropes and hope to get better at this as we go along.

We work with shipment facilities all over the US.

Before getting in touch with us, please help us out by doing the following: 

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your  neighbor’s, get in touch with us at orders@llamamama.co with your order number.  If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. 

YIKES!

We’re so sorry that the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at orders@llamamama.co within a weeks’ time with photos of the  damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as quick as we can.

We offer store credit for returns in extenuating circumstances only. 

Contact us at orders@llamamama.co so we can work it out!

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at orders@llamamama.co with photos of wrong/damaged  items and we’ll sort that out for you. 

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