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Terms and Conditions

PLEASE double-check your cart before ordering. Once an order has been placed, we CAN NOT make any changes or additions to your order. Any order you wish to have canceled will incur a 5% cancellation fee of the order total. Additionally, any order that has been processed to ship cannot be canceled. 

Llama Mama does not accept liability for any packages after they have been accepted by the shipping carrier for delivery to the customer.

In the rare event of a carrier failure, please contact them with any questions or concerns.

By purchasing from this site, you agree to our policies.

Incorrect or Damaged Items

If you receive an incorrect shipment or damaged items, please notify us within three days of receipt so we can arrange to have the correct item shipped to you or fix any damaged purchases.

Notifications must be sent to heymama@llamamama.co.

We will not refund the initial shipping cost. We will pay the return shipping costs if the return results from our error (you received an incorrect or defective item, etc.).

Otherwise, we do not pay for return shipping.

Returning shipments must be postmarked to return no more than seven days after the customer receives the order. Orders received for return that do not meet the return policy requirements will be donated to a local charity. We ask that you send us a picture of the damaged item/items to help us determine the cause.

Shipping and Processing Times

Please allow up to 15 business days for all orders to ship. Each product is made to order, meaning it takes some extra to process and ship each order.

Once your order is processed to ship, you will receive an email with your tracking info and estimated ship date. Please note that the quoted shipping times at checkout DO NOT include our processing times.

Returns and Exchanges

If there are any issues with your order, please contact heymama@llamamama.co.

Exchanges

If you would like to make an exchange, your item must be in new, unworn, and unwashed condition. After contacting us, we will give you the address to send your item.

Once we receive the item back, we will issue a gift card via email for the price of the shirt. You may use the gift card can for any items on our website. If your item is returned and was worn or washed, it will be donated. No gift card will be issued.

⚡️Llama Mama must receive all exchanges within 30 days of receipt of your package.

We DO NOT accept any exchanges on holiday-related items.

Any packages received after seven days will be refused by Llama Mama and returned to the sender. 😔

Returns

If you want to return any items, they must be in new, unworn, and unwashed condition. Llama Mama must receive the items within 30 days of the package being delivered. Your items will be refunded less the cost of the original shipping, and there is also a 20% restocking fee for all returned merchandise. If any items are not in new condition, the items will be donated, and Llama Mama will issue no refund.

⚡️Llama Mama must receive all returns within 30 days of receipt of your package.

Any packages received after 30 days will be refused by Llama Mama and sent back to the sender.

Customers are responsible for all shipping charges for returns and exchanges. 

When returning or exchanging any items, please include the original packing slip with your items. Please indicate on the packing slip whether you want to exchange or return your items. Including this packing slip will help to expedite the return/ exchange process. 

Please allow seven business days for all exchanges and returns to be processed once we receive them.

You will receive an email confirmation for your refund once it has been processed. 

We do not accept returns or exchanges on items purchased at a wholesale discount or for resale by the customer. 

 When you place your order, the packing slip prints the order details immediately, and the packing slips go out to the printing and packing team. It could be at any number of stations in the warehouse, and hunting down that packing slip to try to make any change to the order is exceptionally time-consuming.

Copying Llama Mama’s designs is a direct violation of the International Copyright Law.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. Please do not use this site if you do not agree to these terms and conditions.

Warranty Disclaimer

This site and the materials on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Llama Mama disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Llama Mama does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Llama Mama does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Llama Mama shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Llama Mama has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Llama Mama product is mistakenly listed at an incorrect price, Llama Mama reserves the right to refuse or cancel any orders placed for those products listed at the incorrect price. Llama Mama reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Llama Mama shall issue a credit to your credit card account in the amount of the incorrect price.

Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Llama Mama without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Llama Mama may deliver notice to you by means of email, a general notice on the site, or by other reliable method to the address you have provided to Llama Mama.

Indemnification

You agree to indemnify, defend, and hold harmless Llama Mama, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site.

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